QCONZ Privacy Policy

This privacy policy discloses the privacy practices of Quality Consultants of New Zealand Limited (“QCONZ”).

QCONZ is an audit and quality assurance specialist, and NZQA registered Private Training Establishment (PTE) operating in the primary sector. QCONZ also build data solution apps which include QCONZ FarmScope, QCONZ SYNC, QCONZ Locate, and QCONZ MilkingbyTime (MbT).

We understand that your personal information is important to you and we value your trust. This policy sets out how QCONZ handles your information.

We are bound by the Privacy Act 2020 (“Privacy Act”) and all supporting regulations.

In instances QCONZ collects personal information from customers, learners or staff we may share within our business to enable us to do our job and provide you with the best customer experience.

QCONZ also collects, processes and may host data for our clients (i.e. your dairy company or training institution). Our clients tell us what to do with this data, and we follow their instructions. This Privacy Policy does not describe what we do with data we collect on clients’ instructions, as their contracted service provider. If you are a customer of one of our clients’ and want to know how our client handles your information, you need to check their privacy policy.

The kinds of information that we collect and hold about you will depend on the nature of your dealings with us.

We may collect and hold information about you including:

Staff/Contractors/Prospective Employees:

• contact information and identification such as your name, contact phone number(s), email address(es), residential and/or business address(es);
• demographic information such as postcode, age, gender, ethnicity, and driver’s licence details;
• Employment information such as work history and areas of interest;
• location information during working hours using app and location technology, where staff have opted in only;
• logs of computer usage including interaction with operating system, all database systems, dates and times of changes.

Learners:

• contact information and identification such as your name, contact phone number(s), email address(es), employer, residential and/or business address(es);
• demographic information such as postcode, supply number, industry, age, gender, ethnicity.

Customers:

• contact information and identification such as your name, contact phone number(s), email address(es), residential and/or business address(es);
• demographic information such as postcode, supply number, industry, gender;
• your interactions with us including via social media, or publicly available information that you post or publish.

Providing someone else’s personal information:

If you provide us with personal information about another person (i.e. joint farm owner) please tell them about this Privacy Policy so they are aware that you have provided their information to us and that they can read this Policy to understand how their information will be handled.

We collect your personal information in order to:

• provide assistance and support including responding to enquiries, concerns or complaints;
• provide you with information, products or services; that you have requested (including via our contractors where applicable);
• inform you about our services, upcoming changes, improvements or new products and services, special offers and/or events from QCONZ;
• deliver services on behalf of third parties;
• undertake credit checks, invoicing and authorising and processing credit card transactions and payments, if applicable;
• assess and consider
  – your application as a prospective employee or contractor; or
  – your enrolment as a prospective learner.
• process staff PAYE;
• assist us to ensure the health and safety of our staff, visitors and learners;
• comply with our legal obligations, assisting government and enforcement bodies or regulators, or where otherwise required or authorised by or under law, or an order of a court or tribunal;
• if required, publish (including by posting on social media) customer testimonials which may contain personally identifiable information. We will obtain the customer’s consent prior to publishing the testimonial along with their name.
• publish photos with the photograph subjects consent, including consent from owners of buildings, land or infrastructure.

We may collect information in a variety of ways, including directly from you, for example:

• When you contact or interact with us whether in person, by email, phone, SMS or other forms of communication, or via our website or social media;
• When you complete a QCONZ online form, book a service of ours, make a general enquiry about our products or services;
• When you complete QCONZ form/s;
• When you participate in our events, sponsorships, surveys, promotions, or other activities;
• When you use our data-collecting devices, products or systems and software.

Sometimes, we may collect your information from third parties such as:

• Personal contact information from our clients (i.e. your dairy company / training organisation) of whom we are a contracted service provider to;
• Providers of data-collecting devices, products or systems that you use;
• Contractors performing a service or function on our behalf;
• Regulatory authorities;
• Marketing agencies and similar lists which are legally acquired by us; and
• Any other parties you refer us to or who refer us to you.